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NEXT DIRECTORY TERMS AND CONDITIONS

Application and Account Details

If you use this publication and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use nextdirect.com only with involvement of a parent or guardian. Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. And from time to time, we make portions of our customer list available to carefully screened companies so that they can contact you with offers and information by mail, telephone, email or otherwise. If you do not want your name and mailing details made available, no longer want to receive a Next catalogue or wish to alert us to duplicate mailings, please call us on our helpline number or email marketing@next.com Next is committed to respecting your privacy. An electronic copy of each order is held by Next but will not be accessible to you. All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks.

Mailing List

We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. From time to time, we make portions of our mailing list available to carefully screened companies. If you do not want your name and mailing list made available or no longer choose to receive a Next catalogue or wish to alert us to duplicate mailings, please call toll-free or email us at information@nextdirect.com. Next is committed to respecting your privacy. To review our privacy policy, please visit nextdirect.com.

Delivery

Delivery is free on all orders over €30.00. Standard delivery is charged at €3.00 and will be delivered within 2-3 working days. Please allow extra days for local holidays, UK national holidays, weekends and sale time. Next reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance.

Withdrawal and returns

You are entitled to withdraw from the contract without cause within a period of 7 days from the date of receipt of the ordered goods. In case we did not comply with our legally required information obligations this dead line is expanded to 3 months maximum. You are further entitled to return the goods without cause within a period of 28 days after receipt by sending them back to us. The right of withdrawal and to return the goods is excluded in case the goods were specially produced for you or are not suitable to be returned because of their nature. The deadline is complied with by despatching the goods in time. You have to bear the costs for the return of the goods to:
Next Retail Ltd
Toftshaw Lane
Bradford
BD4 6QG

Consequences of withdrawal and returns

In case of a legally valid withdrawal or return of goods both sides are obliged to return the already received benefits. Except in case any deterioration is based exclusively on testing and short term trying on of the goods, a compensation may be claimed for the deterioration. Obligations to pay back received monies must be fulfilled within 30 days. The deadline starts for you with the despatch of the goods to be returned and for us with their receipt.
End of instruction about the right of withdrawal

Representations and Warranties

Except in case of a special covenant given in respect of certain goods or legally required, we do not grant any covenants or warranties exceeding legally required warranties.
We are liable for damages according to the mandatory provisions of the Product Liability Act and for wilful misconduct and gross negligence, including the liability for wilful misconduct and gross negligence of our legal representatives and vicarious agents. Except in case of a contract violation out of wilful misconduct or gross negligence our liability is limited to an amount usually foreseeable at the occurrence of the loss.

Force Majeure

Unforeseeable and unpredictable events outside our sphere of influence such as Acts of God (e.g. war or natural disasters) free us from our duty of performance for the time and extent of such events. We will use reasonable efforts to notify you of such an event. Agreed times will be extended for the duration of such an event. In case the end of such an event is not foreseeable or the duration exceeds 2 months, both sides are entitled to withdraw from the affected contract (or a not yet fulfilled obligation) or to terminate the contract without notice.

Complaints

If you do have a complaint please write to Next Customer Services, Gedding Road, Leicester, LE5 5DW, United Kingdom or call 0268 2205 9347 or email International_Complaints@nextdirect.com. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Financial Complaints – Where complaints related to the consumer credit offer are not resolved to the customer's satisfaction the customer may have the right to refer their complaint, in writing, to the Financial Ombudsman Service, for independent investigation. Details will be provided as appropriate.

In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at https://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when completing the form ODR@next.co.uk.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. In this case you will be notified separately and may confirm your order with the altered price or withdraw from your order according to the above mentioned rules. All prices shown are cash prices in Euros including the relevant VAT. We reserve the right to accept or reject orders at any time and to refuse to supply any individual or company. We will request payment for the full amount on confirmation of your order.

New Lower Prices

Prices reduced as of 29th November 2017.

Code of Practice

We subscribe to the Code of Practice established by the Mail Order Traders' Association. We undertake to deal with any complaint speedily and sympathetically. If a complaint cannot be resolved to your complete satisfaction, we or you can refer the problem for conclusion to The Director, The Mail Order Traders Association, PO Box 51909, London, SW99 0WZ UK

Availability

All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order and will have the possibility to confirm the substitutes.

Colour Reproduction

Next designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Copyright

© Copyright 2018 care of the Next Directory (a trading name of Next Retail Ltd.), Desford Road, Enderby, Leicester, LE19 4AT, UK. Registered number 4521150.

Contracting Partner

The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited. Next Retail Limited, registered in England and Wales 4521150, Registered Office Desford Road, Enderby, Leicester, LE19 4AT, UK. Authorised and Regulated by the Financial Conduct Authority for consumer credit activity in the UK. Vat Registration Number GB 1790765890.

  • Company Registered Number: 4521150
  • United Kingdom VAT Registration: GB 179 7658 90
  • Eire VAT Registration: IE 9973 522 O
  • Germany VAT Registration: DE 173548186
  • Cyprus VAT Registration: CY 99200002 N
  • Spain VAT Registration: N 0060092 D
  • Jersey GST Registration: 0002822
  • Finland VAT Registration: FI 2278066-9
  • France VAT Registration: FR 27 514868827
  • Netherlands VAT Registration: NL 814246205 B01
  • Sweden VAT Registration: SE 516405444601
  • Italy VAT Registration: IT 00136189990
  • Lithuania VAT Registration: LT 100005119714
  • Belgium VAT Registration: BE 0822478341
  • Estonia VAT Registration: EE 101344209
  • Latvia VAT Registration: LV 90009253362
  • Poland VAT Registration: PL 5263024325
  • Denmark VAT Registration: DK 5263024325
  • Austria VAT Registration: AT 66510803
  • Bulgaria VAT Registration: BG 3075016688
  • Czech Republic VAT Registration: CZ 682920045
  • Greece VAT Registration: EL 997375275
  • Hungary VAT Registration: HU 26905417
  • Luxembourg VAT Registration: LU 25837003
  • Portugal VAT Registration: PT 980442974
  • Romania VAT Registration: RO 28476005
  • Slovakia VAT Registration: SK 4020319457
  • Slovenia VAT Registration: SI 88515842
  • Croatia VAT Registration: HR 14316335868
  • Malta VAT Registration: MT 21904635
Company Registration Number 4521150.

Directors
• Lord Wolfson of Aspley Guise
• Amanda James
• Michael Law
• Jane Shields

Company Secretary S.L. Anderson
Telephone calls to and from Next Directory may be recorded or monitored as part of our efforts to further improve service to our customers.

Credit Card Payments

We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.

Voucher PINs with money or a percentage off at nextdirect.com

The offer is valid for orders over the minimum value stated in your communication.
The offer is valid until the expiry date shown on your communication.
The offer can only be activated once the voucher PIN has been registered at nextdirect.com. A voucher PIN can only be registered once.
The offer can only be used for purchases made online at nextdirect.com. It is not valid for telephone transactions. Redemption of the offer involves registering at nextdirect.com.
The offer is only valid on introductory orders with nextdirect.com for new customers only. One voucher PIN per customer only.
If the order is returned, the value of the offer is non refundable.
The voucher PIN cannot be exchanged for cash. No change or refund will be given.
Next cannot accept responsibility for the loss of your voucher PIN. It will not be replaced or its value refunded if this happens.
Offer is open to residents of selected countries that are over 18 years old only.
Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time.
Your statutory rights are not affected.

Law

These Terms and Conditions will be governed by and interpreted in accordance with English Law except for mandatory provisions of the Austrian law.

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